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SHUDDHO
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Installation and ongoing care

A purifier works best when the service around it is clear.

From a neat first installation to measured troubleshooting and filter replacement, Shuddho helps you understand the work, the parts and the cost before you approve it.

Request a service visit See how a visit works
  • Appointment request reviewed before confirmation
  • Estimate shared before chargeable work
  • Parts and care notes recorded
A water purifier service technician standing beside an under-sink installation in a Bangladesh home
Care you can follow. The technician checks the source, unit and installation conditions before recommending work.

What we can help with

Three services, each with a defined scope

Final availability and price depend on your location, purifier model, access, required parts and source-water conditions. We confirm these before booking or work.

A technician fitting purifier tubing and a dedicated drinking-water tap at a kitchen sink01

New installation

From boxed unit to tested flow

For compatible Shuddho household purifiers at a prepared residential location. We review placement, inlet pressure, power and drain access before drilling or connecting.

Typically includes
  • Site and package check
  • Standard wall or cabinet mounting
  • Standard inlet, outlet and drain connections
  • Flushing, leak check and operating walkthrough
Quoted separately
  • Long pipe runs or civil work
  • New electrical points or major plumbing
  • Pressure pump, iron filter or other pre-treatment
  • Non-standard fittings and difficult access
A technician inspecting purifier tubing, storage tank and water flow during preventive maintenance02

Preventive maintenance

Inspect first, clean and adjust with purpose

A condition-based visit for reduced flow, unusual sound, taste or odour concerns, leakage checks, or routine care. A visit does not automatically include replacement filters or repair parts.

Visit checks
  • Visible inlet and connection condition
  • Filter age and flow behaviour
  • Accessible housing and tank condition
  • Basic pre/post TDS comparison where relevant
Important limits
  • TDS does not diagnose all water concerns
  • Internal repairs require compatible parts
  • Hidden plumbing and building supply issues may need another trade
  • Any added work needs your approval
New purifier filter cartridges being compared with labelled used cartridges during replacement03

Filter and part replacement

Compatible parts, recorded and explained

We identify the model and installed stages, inspect condition, quote available compatible items, then replace only what you approve. Used parts can be shown to you before removal from site.

Replacement visit
  • Model and cartridge verification
  • Itemised part and labour estimate
  • Replacement, flushing and leak check
  • Dated care note for your records
Please share beforehand
  • Brand and model photograph
  • Current filter-stage labels if visible
  • Last service date
  • Symptoms such as slow flow or leakage

A predictable visit

Book, inspect, approve, then complete

Submitting the form requests an appointment. It does not confirm a slot or authorise a charge. Our team should contact you to confirm coverage, timing and any known visit fee.

  1. 1

    Request

    Tell us the location, purifier type, issue and a preferred date window.

  2. 2

    Confirm

    We review coverage and call or message to confirm a mutually suitable slot.

  3. 3

    Inspect

    The technician checks the unit, source, access and reported symptom before work.

  4. 4

    Estimate

    You receive the expected labour, parts and extra-material cost for approval.

  5. 5

    Work & test

    Approved work is completed, then flow, accessible connections and leaks are checked.

  6. 6

    Care note

    We record work and parts and explain practical next checks for the specific unit.

Illustrative service options

Pay per visit or plan routine care

These preview prices are assumptions for comparison, not final offers. Service area, tax treatment, model eligibility and current terms must be confirmed when booking.

One-time

Care Visit

From ৳800diagnostic visit

  • One scheduled household visit
  • Initial inspection and basic diagnosis
  • Estimate before approved repair work
  • Visit note after completion
Not included

Replacement filters or parts, major plumbing/electrical work, transport outside the confirmed core zone, or return visits for unrelated issues.

Request one-time care

Annual option

Care Plan

From ৳2,40012-month assumed price

  • Up to two scheduled preventive visits
  • Basic inspection, cleaning and adjustment within scope
  • Visit reminders and service record
  • Labour on plan-scope preventive visits
Not included

Filters, membranes, UV lamps, pumps and repair parts; emergency or unlimited call-outs; civil, electrical or major plumbing work; non-eligible models.

Ask about annual care

New Shuddho unit

Standard Installation

Confirm with ordermodel and location dependent

  • Pre-visit installation checklist
  • Standard mounting and connections
  • Initial flush, flow and leak check
  • Operation and care walkthrough
Quoted separately

Extra pipe or fittings, drilling through difficult surfaces, concealed lines, new power points, pressure correction and source-water pre-treatment.

Request installation

Transparent approval: A technician should not install a chargeable part or begin out-of-scope work without explaining the reason and receiving your approval.

Request a visit

Tell us what is happening

Specific details help us check service coverage and prepare for the first visit. Fields marked with an asterisk are required.

This preview does not transmit data.

Submitting validates the form and shows a local confirmation in this browser only. No appointment is created, and no personal details leave this page.

  • Response expectationConfirmation required before visit
  • Useful to prepareModel photo, last service date, source notes
  • Urgent leaksClose the purifier inlet and disconnect power if safe
1 Location
Used only to understand access in this local preview.
2 Purifier and issue
0/500 characters
3 Preferred time
Choose today or a future date.

This is a preference, not a confirmed appointment. Availability and travel time will be checked first.

4 Contact
Use 11 digits beginning 01, or +8801.

Preview-local submission only. No network request is made.

Service questions

Useful details before you request a visit

Exact terms are confirmed for your location, purifier and requested work.

Which locations do you cover?

The form accepts districts across Bangladesh so we can understand demand, but a submitted request does not promise coverage. Core and extended zones, travel charges and available dates must be confirmed by the service team before a visit.

Is there a visit charge?

An illustrative diagnostic visit starts from ৳800 on this preview. The confirmed amount may vary by location and scope. Parts, consumables and work outside the initial inspection are separate unless explicitly included in a current plan or order.

Will a technician replace parts without asking?

No chargeable replacement should proceed without an explanation, an itemised estimate and your approval. Ask to see the old part and keep the dated service note.

How quickly can a technician come?

Your chosen date and time are preferences. Coverage, technician route, parts and access all affect availability. A visit is booked only after the team confirms it with you.

Can you service a purifier bought elsewhere?

Potentially, subject to model access, safe condition, compatible parts and technician capability. Share clear model and filter-label photos first. We may limit work or decline where parts and reliable technical information are unavailable.

What should I do if the purifier is leaking?

If it is safe, close the purifier’s inlet valve, disconnect electrical power with dry hands, contain the water and avoid opening pressurised housings. If water is near sockets or concealed wiring, prioritise electrical safety and contact an appropriate emergency professional.